Support
How to get help, what support covers, and where to find community resources.
Support channels
Community Discord
Open to everyone. The primary community hub.
- Ask questions and get help from the community and Lyna team
- Share projects and get feedback
- Report bugs and suggest features
- Follow announcements and changelog updates
Fastest way to get answers for general questions.
Email support
For account issues, billing, or anything that needs a private channel: support@lyna-it.com.
| Plan | Response time |
|---|---|
| Free | Community support only (Discord) |
| Pro | Within 48 hours |
| Team | Within 24 hours |
| Enterprise | Within 4 hours (business days) |
Dedicated account manager (Enterprise)
Enterprise subscribers get a dedicated account manager for onboarding, technical guidance, custom integrations, and escalations.
What support covers
Included
- Platform issues: Editor, canvas, AI chat, code editor, publishing
- Account and billing: Plan changes, payments, subscriptions
- Integration help: Connecting Supabase, Stripe, GitHub, Figma, MCP servers
- Getting started: Feature guidance and best practices
- Bug reports: Unexpected behavior, errors, crashes
- Feature requests: Suggestions for improvements
Not included
- Custom app development: We cannot build your app or debug custom business logic
- Third-party service issues: Problems with Supabase, Stripe, or GitHub should go to those providers
- Design direction: Aesthetic choices and design strategy
- Code review: Application code quality, security, or performance review (though the AI can help)
- Uptime SLA for Free plans: No SLA guarantee on Free
Tip
Try the AI chat's Ask mode first. It can explain your code, suggest approaches, and diagnose issues in context. Often faster than waiting for a support response.
How to report a bug
Include as much of the following as you can:
- What you were trying to do: The action or workflow that triggered the issue.
- What happened: The actual behavior.
- What you expected: What should have happened.
- Steps to reproduce: Numbered steps someone can follow.
- Screenshots or recordings: Visual evidence helps a lot.
- Error messages: Full text from the chat panel, browser console, or code editor.
- Browser and OS: Which browser and operating system.
Report through Discord (bug reports channel) or email support@lyna-it.com.
Community resources
Support FAQ
Contact summary
| Channel | Who can use it | Best for |
|---|---|---|
| Discord | Everyone | General questions, community help, bug reports, feature requests |
| Email (support@lyna-it.com) | Everyone (priority for paid plans) | Account issues, billing, private matters |
| Email (security@lyna-it.com) | Everyone | Security vulnerability reports |
| Dedicated account manager | Enterprise | All support needs, onboarding, custom integrations |